Australia - standard shipping
* Metro areas: Between 1-7 business days
* Regional areas between 2-10 business days
Australia - Express shipping
* Metro areas: Between 1-3 business days
* Regional areas between 1-3 business days
Global Shipping: Between 3-24 business days. *Please note these are indicative shipping times only and not guarantees. Unfortunately we cannot take any responsibility for delays that are a result of the external carriers we use and will not refund orders based on shipping delays.
Firstly, check your tracking number on the Aus Post website:
What if I'm the type who doesn't like to wait?
If you don't like waiting, we recommend you select the express service which takes between 1-3 business days to Metro areas in Australia and 3-4 business days to regional areas. Please note that Express orders must be in by 11am for same day despatch, otherwise your order will be processed the next business day. *Please note these are indicative express shipping times only and not guarantees. Unfortunately we cannot take any responsibility for delays that are a result of the external carriers we use and will not refund express payments made if shipping delays are incurred.
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email email@example.com to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.
If you have made a mistake and would like to change or cancel your order please email our support team at firstname.lastname@example.org as soon as possible and we will see what we can do! However, our efficient warehouse superstars may have already sent it out! Unfortunately, we are not able to add any items or expedite shipping to your order once it's placed, to do so you will have to create a new order.
We do our best to get orders packed, despatched and delivered to you as quickly as possible. However, like everything in life, sometimes there are a few speed humps along the way. If your order is not within the general delivery time frames scheduled above, we will not be able to supply a refund.
Firstly please double check you have provided the correct delivery address. If there is an error made in the delivery details, you will be required to pay your shipping & handling costs if you want us to still send your guilt-free goodies your way. If you are requesting a refund and no longer want these items, please note handling fees for returns will be deducted from your refund.
We certainly do. If you think we would make a good match - please send us an email: email@example.com
Currently we ship to Hong Kong, Singapore, Germany, France Scandinavia and UK. USA babes, if you want to get your hands on our goodies in the US, please check us out on Amazon!
Canada babes, you can shop our full range of balls online with Well.ca
Kiwi babes, we are not currently offering shipping to New Zealand however you can purchase our balls in store at Countdown