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FAQ - DELIVERY

I want my Health Lab goodies delivered by a tall, dark, handsome Italian, is this possible?
Missy, you'll have to settle for a a simple courier service that will ensure we are delivered safely by Aus Post within 10 business days (only around Australia). If you are a Kiwi Babe, please note delivery will take between 10 -12 business days. Not that we recommend settling on anything much in life...except this. 

Ok then, if my tall, dark, handsome Italian doesn't deliver my goods, but the simple courier doesn't show up either - should I be worried?

Firstly, check your tracking number on the Aus Post website:  http://auspost.com.au/track/track.html 

For Kiwi babes, your tracking number will start working once your parcel hits NZ shores via: https://www.nzpost.co.nz/tools/tracking  10 business days, please mail us at babes@healthlab.com.au. 

Please keep in mind that once your order has been dispatched Health Lab is not responsible for any losses or damages. It is the customers responsibility to follow the tracking information provided and contact Australia Post to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

What if I'm the type of babe that doesn't like to wait?

If you don't like waiting, we recommend you select the express service which takes between 1-2 business days to Metro areas in Australia and 3-4 business days to regional areas. Please note that Express orders must be in by 11am for same day despatch, otherwise your order will be processed the next business day.

I didn't receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email babes@healthlab.com.au to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

How do I change or cancel my order?

If you have made a mistake and would like to change or cancel your order please email our support team at babes@healthlab.com.au as soon as possible and we will see what we can do! Unfortunately we are not able to add any items or expediate shipping to your order, to do so you will have to create a new order. 

I am not a happy babe about how long delivery has taken and I want a refund!

We do our best to get orders packed, despatched and delivered to you as quickly as possible. However, like everything in life, sometimes there are a few speed humps along the way. If your order is still within the delivery time frames scheduled above, we will not be able to supply a refund. 

If I am just over online shopping and want to purchase from a human, where do I go?
Simply check out our Stockist page...lots of amazing friends to meet.

Does Health Lab Wholesale?
We certainly do. If you think we would make a good team - send us an email: info@healthlab.com.au.

Do you ship internationally?
Currently we ship to NZ, Hong Kong, Singapore, Germany, France Sweden, UK and Canada.