FREQUENTLY ASKED

Common questions

 

Are your products made in Australia?

Yes, every single ball of Health Lab's is proudly made locally in Victoria, Australia from nothing but pure, plant-based ingredients.

Do all your balls need to be refrigerated?

Only our NEW Plant-Based Dessert range are best kept in the fridge. Don't forget to take them out 10 minutes before you devour for the ultimate experience. The rest of our ranges are best kept below 18 degrees – especially our new chocolate coated balls. Our delicate chocolate has a very low melting point, so your chocolate will become soft if it gets hot. But if you do happen to *luckily* live in more warm or humid parts of Oz, the safest place will be to store the balls in your fridge – especially our chocolate coated ones!

Help! I think there is some oil on the outside of my balls!

As we use natural nut-butters free from any preservatives or hardening fats such as Palm Oil, some natural oil separation of the nut-butter may occur in our products - similar to how the oil separates in jars of natural nut butters! During the nut-butter making process, these "good" oils are separated from the nuts during the crushing process.This natural oil is simply a sign that our products contain nothing but super pure and natural ingredients. So go on, have a bite...

I think there is some "whitening" happening to my chocolate, is this ok to eat?

While we always try our very best to perfect our products, our delicate dark chocolate can be heat-sensitive. During transportation some natural imperfections may appear in the chocolate coating including; cracking, discoloration (whiteness), melting or dullness. So it might not look as pretty, but will still taste amazing!

Hmmm, I don't think my ball tastes like it usually does?

We pride ourselves on giving you the most amazing experience and take all issues relating to quality and experience very seriously. If your purchased a product that doesn’t taste right, or tastes different to how it usually does, please email us at babes@healthlab.com.au with the name of the product, the retail store it was purchased from, as well as a picture of the best before date and/or issue. Our quality team will use this information to investigate further and ensure we resolve the issue in the best possible way for you.

Is your packaging recyclable?

We work with amazing Australian packaging companies. Our wrappers (yes, even the foiled ones) and boxes can be recycled. We're always looking for ways to reduce our environmental footprint!

Help, I can’t find you in my local store…

You can find us in Woolworths (Health Aisle), Coles (Health Aisle & Chilled Grab-n-Go)! But to find us in independents, simply head over to our store locator to find us!

I can't find my favourite products anymore?

Whilst we are super proud of all of our products, we've been busy bees creating new products and have decided to remove some of our oldie's to make way for bigger and better things! We promise you'll love them just as much. See our shop page for our current collections.

Are your products Halal?

Our products are Halal suitable but they are currently not Halal certified. This is a certification we will be looking to get done in 2020.

I really want to eat these, but I keep kosher.

You’re in luck! All our products (with the exception of the Collagen Balls) are Kosher certified.

Are your products vegan?

All our new products are plant-based and vegan-friendly. 

Are your products organic?

We try to use organic ingredients where possible. Refer to the back of your packaging to see which ingredients are listed as organic.

Why aren't all your ingredients sourced in Australia?

We go to great lengths to source local Aussie ingredients, however due to seasonal availability and the challenge of finding commercial quantities locally we often need to source ingredients overseas. When sourcing ingredients overseas we only use reputable suppliers, who have a track record for quality manufacturing practices. We also try to source from countries where the ingredient is natively grown. We do source all of our packaging from Australia and proudly make all the products in Australia. 

Can you send me some samples?

We don't send samples however we often partner with businesses on Instagram and offer giveaways. Give us a follow to stay posted @healthlab.

Do you wholesale your products?

We sure do! We’d love to have you on board. We’re proud to be stocked at some of the best health food shops, cafes, delis, hotels, department stores, supermarkets and food purveyors around the world. Send us your details via our contact page and our team will be in contact as soon as possible.