Shipping & Delivery
We would absolutely LOVE to ship globally, but at the moment we only ship to Australia and New Zealand. Keep your eyes posted, as we would love to extend this very soon.
Tracking will be provided for all orders, you will be sent an email once your order is dispatched so you can see where your Health Lab is at all times. Boom.
Yes we do!! We don’t blame you (wink).
Regular orders: 2-7 business days for delivery.Express orders: 1-3 business days for delivery.
No sorry, traditionally we have had trouble with the size of our boxes and different postal services delivering to PO boxes.
If you want to change postage details of your order please email orders@healthlab.com.au with your order number as soon as possible and we will try to help.
Unfortunately, we cannot make changes once your order has been processed. This includes editing your shipping address and adding or removing products from your order.
Limited Edition Health Lab sweater offer available for all customer orders over $50 (Excluding delivery). Offer available only While sweater stocks last. Health Lab will contact you regarding sizing (currently Xs, Small, Medium and Large sizes available. This offer is not redeemable for cash.
For Australian Shipping:
Standard Delivery: $14.95
Express Delivery: $24.95
Whilst our snacks are fancy, our delivery boxes are not. Where possible, we will reuse and recycle packaging from our warehouse as part of our sustainability goals.It’s what’s on the inside the counts right (wink)?!
Orders & Subscriptions
How does it work?
- Minimum $50 recurring spend
- Save 10% every time
- Automatically delivered monthly
- Modify or skip your delivery date
- Swap, add or remove products
- Minimum 3 month commitment
How to start a subscription:
- Visit the product page you would like to have as a subscription
- Tick the box that says "Save 10% on every recurring order"
- Proceed to add the item to cart
- Repeat process for any other products you would like to add to your subscription.
- Place order at checkout.
If the tracking details in your email are not working, please contact us at orders@healthlab.com.au and we will try our best to ensure the postie or neighbor haven’t devoured your snacks!
Oh no! So we can best assist, please email us babes@healthlab.com.au and use your order number as the Email title.
We never like to hear this has happened! Please email us babes@healthlab.com.au and use your order number as the Email title.
Payments
Health Lab accepts payment via Visa, Mastercard, Amex, PayPal, Shop Pay, and Apple Pay.
Afterpay is coming shortly.
Happy shopping!
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
This is coming soon, stay tuned!
Returns & Refunds
If for any reason you are not completely satisfied with your snacking purchase, rest assured we have a 30-day store credit guarantee from the date you received your goodies. This includes products that have been opened and tasted - we expect you gave them a red hot go before deciding we didn’t hit your sweet spot! If there are any product quality issues or problems, a full refund is also available. Please complete this form here so we can assist.
* Final note! If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.
Yes, we can help you! So we can best assist, please complete this form here.
Wholesale & Retail
You sure do! To apply to become a stockist or wholesale customer, please complete this form.
Yes, all wholesale orders are subject to a minimum order value of $200.
You can find us in the health aisle in Woolworths and Coles Supermarkets, WH Smith airport locations, Big W, Ampol, and lots of brilliant independent retailers, cafes and fitness studios.
Products
Yes, all of our products are vegan-friendly, so none of our products contain animal derived ingredients.
We believe in using real ingredients to sweeten our snacks such as natural plant fibres, dates and monk fruit. Many sugar-free or ‘no sugar added’ brands use sugar alcohols to sweeten their products. Some common sugar alcohols are: xylitol, erythritol, sorbitol, maltitol, mannitol, isomalt, and lactitol. When products add sugar alcohols, they sometimes have to state the following: “excess consumption may cause a laxative effect”. That’s because sugar alcohols can be poorly absorbed by our digestive system in certain amounts.
Yes, all of our products are gluten-free and we test the products are free from gluten before releasing them into the market.
All of our protein snacks use only plant-based protein sources including organic hemp, rice and faba bean. We do not currently use soy protein in our products.